Reference

Terms That Cover How tkqq Works for You

These terms set out what you agree to when you open and use your tkqq account — from how deposits via bKash, Nagad, and Rocket are processed, to how your account stays active.

Account registration termsbKash, Nagad, Rocket deposit rulesWithdrawal verification stepsAccount suspension conditionsJurisdiction-dependent access
tkqq Terms That Cover How tkqq Works for You
HOW WE HANDLE THIS

Account Security and Terms Enforcement at tkqq

We enforce these terms consistently across every account. If something in your account activity looks unusual — such as a payment sent from a bKash number not linked to your profile — we may pause your account and ask you to verify ownership before processing further. This protects your wallet balance as much as ours.

Account Verification

When we flag an account for review, we send a verification request to your registered mobile number. You confirm identity before any withdrawal is released.

Payment Source Matching

Deposits must come from a bKash, Nagad, or Rocket number that matches your account record. Mismatched sources are held until the account holder confirms ownership.

Term Change Notices

When terms change, we update this page and flag the change in your account notification tray. You do not need to go looking for it — we bring it to you.

Requesting a Terms Change

You cannot unilaterally change the terms, but you can formally request a clause review through support. We log every request and respond within the timeline stated in our support policy.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If a clause in these terms is unclear, or you want to flag something about your account or a transaction, our support team is here to help. You can reach us through the channels below. When you write in, include your registered mobile number so we can locate your account faster and give you a direct answer.

Live Chat Start a chat from the account menu on your phone. This is the fastest path for questions about specific terms clauses or a pending transaction dispute.
Email Support Send your query to our support email for detailed terms questions. Include your account ID and the clause number you are asking about for a quicker reply.
Account Help Centre The Help Centre inside your account lists common terms questions, withdrawal verification steps, and what to do if your bKash or Nagad deposit is held.

Common Questions About These Terms

Below are the questions we hear most often about how these terms apply to accounts and payments. If your question is not here, reach out through the live chat in your account menu.

Access and eligibility depend on your local law and the regions where tkqq is available. These terms apply to your account regardless of where you log in from.

No. We post updated terms on this page and note the effective date. Your account notification tray also flags major changes so you are not caught off guard.

A mismatch between the sending bKash number and your registered account number will put the deposit on hold. Contact support with your transaction reference to resolve it.

Yes. Submit a closure request through support. We verify your identity first, then process any remaining wallet balance to your registered Nagad or Rocket number.

Suspension freezes account access temporarily. We use it when we detect unusual activity or a terms breach. We notify you and explain the next step to resolve it.

The current version on this page is the one in effect. Continuing to use your account after we post an update means you have accepted the revised terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.